I-STEM

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♦ What is I-STEM?

The Indian Science, Technology, and Engineering facilities Map (I-STEM) is an interactive web portal designed to accelerate scientific progress in India. This initiative, conceived and supported by the Office of the Principal Scientific Adviser to the Government of India, creates a centralized platform for sharing publicly funded R&D equipment and facilities across various institutions throughout the country.

♦ Who can use I-STEM?

The I-STEM Web Portal isavailable to the researchers from India and abroad.

♦ Is registration on portal is mandatory to use the portal?

For searching the equipment registration is not mandatory. But for booking the equipment one should be registered on the portal.

♦ I am a custodian of facility. Is it necessary to register as a user to use my own equipment?

Yes, Custodian is meant to provide services to the needy researchers. But for own purpose and make a record of usage, custodian must register as public user to use their own equipment.

♦ Is it chargeable to use the equipment listed on this portal?

Yes. The facilities will be available on pay and use basis. The charges will be the prerogative of individual institution to decide it.

♦ I am a registered user and I want to change my mobile number/email id. Is it possible?

Yes. It is possible through profile update.

♦ How can I report an issue I faced with the equipment?

Please visit the help section on the portal after logged in to the portal. There is an option to report the grievances also. You may get support from nodal centre using toll free number.

♦ What is the timeline to get responses about a grievance I reported?

It depends on concerned person’s availability and type of grievance faced. Usually it should not take more than a week.

♦ My reason is not listed on grievance page.How do I report it?

You may do it by selecting the option 'other' in the reason list.

♦ Equipment status shows available but if I try to book on a later date it says unavailable.

It may be because of scheduled maintenance in that period.

♦ Can I reschedule/cancel the booking request?

Yes, you may cancel if the slot is not allocated and you have not paid for it. If slot is allocated and payment is done, then please contact operator/technologist well in advance i.e. at least 48 hrs before (on working days). The payment made to the Institution is non-refundable which may be reuse for other bookings, in case of breakdown of equipment or cancellation due to unavoidable circumstances.

♦ What is FBR Status?

FBR is Facility Booking Record generated once booking is made on any equipment. The unique 10-digits FBR number will be assigned each time to the user for record purpose. This may be used to check the current status of booking request even without login to the I-STEM portal.

♦ Can I receive invoice after the payment?

Yes, Invoice and receipt for online payment will be made available for each request. It may be downloaded any time from the portal after the login.

♦ I am unable to connect to the I-STEM COMSOL license server. How do I fix it?

Once the user has got approval for COMSOL usage, server details are sent to them. If a user is unable to connect to the license server, it would usually issue with Firewall at the institution or proxy server settings. We would suggest trying to connect using mobile data when you face such an issue, if it doesn't work even on Mobile data, then report to the I-STEM Team. If it works on mobile data but not on LAN then the user has to contact their network support team to allow our server IP and port number through the proxy and firewall, whichever applicable.

Resources

18004253281 (customer care)
support@istem.co.in

Indian Science Technology and Engineering facilities Map